Taskrora
DRAFT

Refund Policy

Version 0.1 · Last updated 2026-11-12 · Not final: pending legal review

DRAFT. Not legal advice. Refund windows and consumer-law rights (for example EU withdrawal rights for digital content) must be decided by a lawyer. See [[TODO_LEGAL_REVIEW]] markers.

1. What this covers

This policy applies to credit packages bought on TASKRORA through Dodo Payments. Credits are an internal unit for running the AI agent. Credits are not money and earned balance is not refunded through this policy.

2. Key points

  • Buying credits does not guarantee earnings, tasks or level upgrades. Not receiving earnings or an upgrade is not a reason for a refund.
  • Free starter credits have no cash value and are never refunded.
  • Credits spent on a task that is rejected are lost and are not refunded.
  • Credits already used (reserved or spent on a task execution) are not refundable.

3. When you can request a refund

You may request a refund of unused purchased credits within [[TODO_REFUND_WINDOW_DAYS]] days of purchase, by writing to [[TODO_CONTACT_EMAIL]] from your account email with your order reference. [[TODO_LEGAL_REVIEW: confirm whether refunds of unused credits are offered and for how long; consumer withdrawal rights]]

We may also refund or re-credit in these cases:

  • duplicate or erroneous charges;
  • a technical fault on our side that consumed credits without a valid execution (we will restore credits or refund at our choice, as law requires);
  • a purchase that was not authorized by the account holder, after review.

4. How refunds work

  • Approved refunds go back to the original payment method through Dodo Payments, usually within [[TODO_REFUND_PROCESSING_DAYS]] business days. Timing depends on your bank.
  • The refunded credits are removed from your balance. If part of them was already used, only the unused part is refundable.
  • Fees charged by the payment provider may be non-refundable [[TODO_LEGAL_REVIEW]].
  • Chargebacks: please contact us first. We may suspend accounts with unresolved chargebacks.

5. Withdrawals are separate

Payouts of earned balance are not refunds. They are governed by the Terms of Service and the Payment Policy. You never need to buy credits to withdraw earned money.

6. Contact

[[TODO_COMPANY]], [[TODO_COMPANY_ADDRESS]], [[TODO_CONTACT_EMAIL]].