Extension troubleshooting

The side panel does not open

Click the Taskrora icon in the toolbar. If it is missing, open the puzzle menu and pin it. Update Chrome to a recent version.

It says Not connected

Pair it again from the side panel. If pairing fails, sign out and in on the website, then retry. Check the list in Connected Extensions.

Execute Task does nothing

Make sure the extension is installed, connected and that the task is accepted. Reload the task page.

A run stopped or failed

Open the live log for the reason. Credits for a run that failed because of a Taskrora fault can be refunded, and any refund is recorded in your credit history as Refunded. If you think credits were taken wrongly, contact us with the task name and time.

Not enough credits

A task cannot start when your balance is below its credit cost. Credits are never allowed to go negative. See "Buy credits".

Still stuck?

Write to us through the contact page and describe what you saw. Do not send your password or any security code.